FAQs & Troubleshooting
![]() |
Popular |
201 Results
- 51Out of Memory
- 52Drum End Soon
- 53Envelope creases
- 54What is the recommended paper?
- 55I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 56Can I print from or scan to Android™ Smartphone?
- 57I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 58Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 59The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 60Can I use AirPrint with my Brother machine?
- 61I cannot start ControlCenter4.
- 62Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 63When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 64Cover is Open
- 65Is my Brother machine compatible with Windows Vista?
- 66White spots or black spots at 94 mm (3.7 in.) intervals
- 67Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 68White lines, bands or ribbing across the page
- 69I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 70Configure and use the Scan Key Tool (Linux)
- 71I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 72Scan using XSane or GIMP (Linux)
- 73Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 74Uninstall printer drivers (Linux)
- 75Scan a document using Brother iPrint&Scan. (macOS only)
- 76I cannot save a file downloaded from the Brother support website (For Windows)
- 77When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 78When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 79I cannot find some option in the Printing preferences. (For Windows)
- 80A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 81Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 82Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 83Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 84CARTRIDGE ERROR
- 85How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 86Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 87Clean the paper pick-up roller (video instructions available)
- 88When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 89What kind of paper can I use?
- 90Black toner marks across the page
- 91White lines down the page
- 92When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 93When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 94Uninstall the Brother Software and Drivers (Windows)
- 95Black lines down the page
- 96All black
- 97How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 98I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 99I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 100To install the printer driver easily using a tool. (Linux)