FAQs & Troubleshooting
Latest |
139 Results
- 5112/04/2023Where can I find my Brother printer's serial number?
- 5201/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 5301/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 5428/10/2022I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 5513/10/2022Where can I download the latest P-touch Editor for Mac?
- 5608/07/2022How do I initialize and clear the printer to factory default settings?
- 5728/06/2022How to install Brother software on a computer not connected to the Internet
- 5802/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5918/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6031/03/2022How to delete the registry information and files related to the printer driver
- 6128/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6315/03/2022I can no longer print from my computer, even though I was able to print previously.
- 6409/12/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 6526/11/2021How do I type accented characters?
- 6626/11/2021How do I type symbols?
- 6726/10/2021P-touch Editor crashes when I open it on my Mac.
- 6807/01/2021The label is not printed even though I pressed the print key.
- 6923/12/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 7027/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7113/11/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 7215/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 7307/10/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 7415/09/2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 7504/09/2020The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 7604/09/2020When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 7704/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7826/08/2020How do I create a small label?
- 7926/08/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 8014/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8109/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8212/06/2020The tape got jammed or stuck in the printer.
- 8304/06/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8402/06/2020The display remains blank after the power is turned on.
- 8528/05/2020The printed label contains blank horizontal lines.
- 8619/05/2020I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 8719/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8819/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8919/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9018/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9113/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 9213/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9323/04/2020My label is not cut automatically after printed.
- 9407/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 9506/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9631/03/2020The fabric tape became detached after washing.
- 9727/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9805/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 9911/12/2019Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 10011/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?