FAQs & Troubleshooting
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102 Results
- 5113/10/2020How to use the Sequential Numbering function
- 5207/10/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 5307/10/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 5415/09/2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 5510/09/2020How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 5610/09/2020How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 5704/09/2020The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 5804/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5926/08/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 6025/08/2020I cannot find the template files. (P-touch Editor 3.x for Mac)
- 6125/08/2020How do I create name badges by joining "First Name" and "Last Name" fields together?
- 6214/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 6309/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 6412/06/2020The tape got jammed or stuck in the printer.
- 6504/06/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 6603/06/2020When I try to use the database function, an application error occurs.
- 6702/06/2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 6819/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6919/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7019/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7118/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7213/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 7313/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 7407/05/2020How to use a 9/64" (3.5 mm) wide tape
- 7507/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 7607/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 7706/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7827/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7905/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 8011/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 8120/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 8212/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 8318/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 8417/01/2019The driver downloaded from the website cannot be installed.
- 8514/12/2018I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 8614/12/2018I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 8729/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 8816/08/2018Can my printer use TZ/TZe tapes?
- 8923/07/2018The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 9022/12/2017The top and base layers of the laminated tape are misaligned.
- 9103/08/2017The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 9216/02/2015How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 9310/02/2015How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 9406/01/2015Error messages do not appear when using the USB connection of my printer.
- 9522/12/2014Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 9622/12/2014How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 9709/08/2013I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 9820/08/2012How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 9927/06/2012Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 10027/06/2012How do I print vertical text? (P-touch Editor 5.0 for Windows)