FAQs & Troubleshooting
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214 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Unpack your Brother machine
- 3(Video) Replace the Toner Cartridge
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5(Video) Connect the cord
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Paper is Jammed in the 2-sided Tray
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9What is Brother iPrint&Scan?
- 10I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 11Jam MP Tray
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Setup a Brother machine on a wireless (Wi-Fi) network.
- 14Paper is Jammed in the Back of the Machine
- 15(Video) Set up your Brother machine
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 18After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 19Load and Print on Envelopes Using the MP Tray
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23Toner Low or Prepare New Toner Cartridge
- 24Wrinkles or creases
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 28Reset the Network Settings to the Factory Settings
- 29The printer status is Offline or Paused.
- 30Paper is Jammed inside the Machine
- 31Replace Drum
- 32Check the remaining ink or toner level (Linux)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 35Media Type Mismatch or Media Mismatch
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Image skewed
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Print on Both Sides of the Paper (Macintosh)
- 40Load and Print Thick Paper and Labels Using the MP Tray
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42What kind of envelopes and labels are recommended for printing?
- 43Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Drum !
- 48Paper is Jammed in the Paper Tray
- 49Print the Network Configuration Report
- 50What driver package format is supported by my Linux distribution?