FAQs & Troubleshooting
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204 Results
- 1Replace Drum
- 2The printer status is Offline or Paused.
- 3Paper is Jammed in the Back of the Machine
- 4(Video) Replace the Toner Cartridge
- 5What is Brother iPrint&Scan?
- 6(Video) Set up your Brother machine
- 7(Video) Load A4/Letter paper
- 8Jam MP Tray
- 9Load and Print Thick Paper and Labels Using the MP Tray
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Print as a Poster (Windows®)
- 12I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Media Type Mismatch or Media Mismatch
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Printing/ Scanning with a mobile device
- 18I cannot find some options in the Print dialog box (macOS 11 or later)
- 19Add your Brother machine with AirPrint (macOS)
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21Load and Print Thick Paper Using the Paper Tray
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24(Video) Unpack your Brother machine
- 25(Video) Connect the cord
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29How to identify your Operating System (OS).
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 32Drum End Soon
- 33Paper is Jammed inside the Machine
- 34Paper is Jammed in the Paper Tray
- 35Reset the Network Settings to the Factory Settings
- 36What is the recommended paper?
- 37Print the Network Configuration Report
- 38Image skewed
- 39Uninstall printer drivers (Linux)
- 40Adjust the Machine's Volume
- 41Disable the APIPA protocol.
- 42My printer takes a long time to start printing when using Airprint. (iOS 16)
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Check the remaining ink or toner level (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 48Access Web Based Management
- 49Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 50My Brother machine could not be found over the network when I installed drivers on my computer.