FAQs & Troubleshooting
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204 Results
- 1Replace Drum
- 2The printer status is Offline or Paused.
- 3(Video) Replace the Toner Cartridge
- 4What is Brother iPrint&Scan?
- 5Paper is Jammed in the Back of the Machine
- 6(Video) Set up your Brother machine
- 7(Video) Load A4/Letter paper
- 8Load and Print Thick Paper and Labels Using the MP Tray
- 9I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 10Jam MP Tray
- 11Media Type Mismatch or Media Mismatch
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Printing/ Scanning with a mobile device
- 15I cannot find some options in the Print dialog box (macOS 11 or later)
- 16Add your Brother machine with AirPrint (macOS)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Load and Print Thick Paper Using the Paper Tray
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23(Video) Unpack your Brother machine
- 24(Video) Connect the cord
- 25Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27How to identify your Operating System (OS).
- 28Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 29In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 30Drum End Soon
- 31Paper is Jammed inside the Machine
- 32Reset the Network Settings to the Factory Settings
- 33What is the recommended paper?
- 34Uninstall printer drivers (Linux)
- 35Adjust the Machine's Volume
- 36Disable the APIPA protocol.
- 37My printer takes a long time to start printing when using Airprint. (iOS 16)
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 42Access Web Based Management
- 43Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?