FAQs & Troubleshooting
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129 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Drum
- 3Replace Toner
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5No Toner
- 6Jam Inside
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11No Drum
- 12Jam Tray
- 13I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 14No Paper
- 15Black lines down the page
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Cartridge Error
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 20Cover is Open
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24What is Toner Continue Mode?
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Drum !
- 27What is the recommended paper?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Can I use AirPrint with my Brother machine?
- 31Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33Toner Low
- 34Drum End Soon
- 35Turn the Toner Save mode on or off
- 36The printer status is Offline or Paused.
- 37Wrong Paper Type
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40Open the "Scanners and Cameras" and Properties.
- 41Important points for specifying the scan area (Linux)
- 42Delete print jobs from the print queue.
- 43Change the printer driver settings (Windows/macOS)
- 44Fuser Error or Self-Diagnostic
- 45TONER ENDED
- 46Out of Memory
- 47Configure and use the Scan Key Tool (Linux)
- 48A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 49Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 50Scan and save a document in PDF format for Windows (Scan to File)