FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Replace Drum
- 6(Video) Replace the Toner Cartridge
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10(Video) Unpack your Brother machine
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Print on Both Sides of the Paper (Windows®)
- 15(Video) Connect telephone line and power cords
- 16Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19What is Brother iPrint&Scan?
- 20Print on Both Sides of the Paper (Macintosh)
- 21Print as a Poster (Windows®)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23(Video) Set up your Brother machine
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27The printer status is Offline or Paused.
- 28Wrinkles or creases
- 29Send or Receive an Email Securely Using SSL TLS
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Use Universal Print (Windows)
- 35Check the remaining ink or toner level (Linux)
- 36Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 37Send an Email with User Authentication
- 38White spots or black spots at 94 mm (3.7 in.) intervals
- 39Document Jam
- 40Paper is Jammed in the 2-sided Tray
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42My printer takes a long time to start printing when using Airprint. (iOS 16)
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44(Video) Update the Driver or Firmware for your Brother machine
- 45Easy Scan to E-mail
- 46Load and Print on Envelopes Using the MP Tray
- 47What kind of envelopes and labels are recommended for printing?
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50How to identify your Operating System (OS).