FAQs & Troubleshooting
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257 Results
- 1Setup a Brother machine on a wireless (Wi-Fi) network.
- 2(Video) Load A4/Letter paper
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Fill the ink tanks
- 5(Video) Connect telephone line and power cords
- 6Paper Jam
- 7Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 8Check the Print Alignment from Your Brother Machine
- 9Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 10The printer status is Offline or Paused.
- 11Where is the USB/Ethernet port on the machine?
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 14Ink Box Full / InkBox Full
- 15Change the printer driver settings (Windows/macOS)
- 16When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 18Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20One or more of my colors are not printing (blank).
- 21Refill Ink
- 22Brother iPrint&Scan cannot find my Brother machine (macOS)
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 27Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33(Video) Load an Envelope (Manual Feed Slot)
- 34Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 35Cover is Open
- 36Manual Feed
- 37Document Jam
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39Receive faxes on the computer for Windows (PC-FAX Receive)
- 40My machine does regular cleaning cycles in the night. How can I correct this?
- 41Clean the Paper Pick-up Rollers
- 42Glossy Paper does not feed correctly.
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46Check the remaining ink or toner level (Linux)
- 47Set up your Brother machine on a wireless network.
- 48Remove Paper Scraps Jammed in the ADF
- 49Enable the Brother machine's network interface.
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)