FAQs & Troubleshooting
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149 Results
- 1Which interface can I use?
- 2How to set the Cutter
- 3How do I transfer label or slip templates?
- 4The Printer Setting Tool does not start.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 7How do I install/change the RD roll?
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9How to set the Head Unit
- 10Using the Communication settings (for Windows)
- 11What is the Label List? (P-touch Editor 5.x for Windows)
- 12I cannot print after updating the firmware or font data.
- 13How to set the Peeler
- 14What Android™ mobile application can I use?
- 15I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 16How to identify your Operating System (OS) for Windows or Mac
- 17Where can I find my Brother printer's serial number?
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 20Printing is not possible. (USB connection)
- 21How to use the Paper Size Setup (for Windows)
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23How to set the Platen Roller
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25How to identify the printer's firmware version
- 26Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28What is the default User ID and Password for BRAdmin Light or Professional?
- 29How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 30How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 31How to install Brother software on a computer not connected to the Internet
- 32The media cannot be fed to the beginning of a label.
- 33How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 34Can I directly operate my printer from a self-developed application software and print a label?
- 35How do I clean my printer?
- 36How can I reset the printer?
- 37When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 38When I print a long label or many labels continuously, printing suddenly stops.
- 39When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 40I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 41How do I reset network setting?
- 42My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 43Print free-length labels with the set length (Linux®)
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How to open the Devices and Printers window
- 46Using the Device Settings (for Windows)
- 47Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 50How do I create an Address Label? (P-touch Editor 5.x for Windows)