FAQs & Troubleshooting
If this issue cannot be resolved initially, it may be because the machine is in safety mode; safety mode is when the voltage to the machine has been higher than stated on the rating plate causing it to shut down.
Turn off the machine and disconnect the AC power cord. Wait for at least 5 minutes before connecting the AC power cord and turning the machine back on.
(If the AC power cord is connected to soon - less than 5 minutes, then the machine may never recover from safety mode. Try doing the above one more time if there is still no power to the machine.)
If you still cannot resolve the issue, please contact Brother support.