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HL-L2365DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Tray (1)

 

If a paper jam occurs inside the paper tray, follow these steps:
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

Click on the image to play the video instructions.

You can see the steps with video clips.
 

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • Your machine may alter what is displayed on this video.
  1. Pull the paper tray completely out of the machine.
      
    Pull the paper tray
     
  2. Slowly pull out the jammed paper.
    Pulling the jammed paper downward using both hands allows you to remove the paper more easily.
          
    Pull out the jammed paper
     
    Make sure that the paper is below the maximum paper mark (Maximum Paper Mark) .
       
    Make sure the paper is below the maximum paper mark
      
  3. Slide the paper guides to fit the paper size.
       
    Slide paper guides
  4. Put the paper tray firmly back in the machine.

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