FAQs & Troubleshooting

You can use plain paper, inkjet paper (coated paper), glossy paper, recycled paper and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 

• When you print on inkjet paper (coated paper) and glossy paper, be sure to select the correct print media in the the printer drivers, your application, or the Paper Type setting on the machine.
• When you print on photo paper, load one extra sheet of the same photo paper in the paper tray.
• When using photo paper, remove each sheet at once to prevent smudging or paper jams.
• Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and may stain your fingers.

 

Paper Capacity of the Paper Trays

	Paper Size *1	Paper Types	No. of Sheets
Paper Tray	A4, Letter, Legal, Mexico Legal, India Legal, Folio, Executive, B5 (JIS), A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm),  Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm)	Plain Paper, Recycled Paper	150 *2
		Inkjet Paper	20
		Glossy Paper, Photo	20
		Index Card	50
		Envelopes	10
Manual Feed Slot	A4, Letter, Legal, Mexico Legal, India Legal, Folio, Executive, B5 (JIS), A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo L (3.5" x 5")/(9 x 13 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm)	Plain Paper, Inkjet Paper, Glossy Paper, Recycled Paper, Photo, Index Card and Envelopes	1

*1: Legal, Mexico Legal, India Legal, Folio, B5 (JIS) and B6 (JIS) size paper are supported only in some countries.

*2: When using plain paper 20 lb (80 g/m²)

 

Paper Weight and Thickness

Paper Type		Weight	Thickness
Cut-Sheet Cut-Sheet	Plain Paper, Recycled Paper	17 to 32 lb (64 to 120 g/m2)	3 to 6 mil (0.08 to 0.15 mm)
	Inkjet Paper	17 to 53 lb (64 to 200 g/m2)	3 to 10 mil (0.08 to 0.25 mm)
	Glossy Paper *1 *2	Up to 58 lb (Up to 220 g/m2)	Up to 10 mil (Up to 0.25 mm)
Cards	Photo Card *1 *2	Up to 53 lb (Up to 200 g/m2)	Up to 10 mil (Up to 0.25 mm)
	Index Card	Up to 32 lb (Up to 120 g/m2)	Up to 6 mil (Up to 0.15 mm)
Envelopes		20 to 25 lb (80 to 95 g/m2)	Up to 20 mil (Up to 0.52 mm)

*1: BP71 69 lb (260 g/m²) paper is specially designed for Brother inkjet machines.

*2: Up to 140 lb (Up to 300 g/m²) for Manual Feed Slot

 

Handle and Use Print Media

• Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
• Avoid touching the shiny (coated) side of photo paper.
• Some envelope sizes require that you set margins in the application. Make sure you do a test print first before printing many envelopes.