NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
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Turn the power switch off and unplug the machine from the power outlet.
![](/g/b/img/faqend/faq00002024_006/za/en/18930/scr5.gif)
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Remove the paper tray from the machine.
![](/g/b/img/faqend/faq00002024_006/za/en/18931/scr6.jpg)
When you look inside of the machine where the paper tray has been removed from, you will see the Separation Roller and the Pickup Roller at the front hanging down.
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Check the Separation Roller / Pickup Roller.
![](/g/b/img/faqend/faq00002024_006/za/en/18938/scr7.gif)
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![](/g/b/img/faqend/faq00002024_006/za/en/18939/scr8.gif)
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Brother machine with a FB (FlatBed) |
Brother machine without a FB |
![](/g/b/img/faqend/faq00002024_006/za/en/18932/52.gif)
Below is the view from beneath. The Pickup Roller is located behind the Separation Roller.
![](/g/b/img/faqend/faq00002024_006/za/en/18933/scr53a1.gif)
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Check the surface of the rollers.
![](/g/b/img/faqend/faq00002024_006/za/en/18940/scr6_s1.jpg)
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![](/g/b/img/faqend/faq00002024_006/za/en/18941/scr61_s1.jpg)
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Clean |
Dirty |
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Clean the surface of the rollers with a wet lint-free cloth.
Please use a soft cloth for the Separation Roller, and use a hard cloth for the Pickup Roller.
![](/g/b/img/faqend/faq00002024_006/za/en/18934/scr7a1.jpg)
Do NOT use isopropyl alcohol. Do NOT use any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.
![](/g/b/img/faqend/faq00002024_006/za/en/18942/spray3.gif)
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Open the front cover and slowly but firmly pull the drum unit and toner cartridge assembly out of the machine.
![](/g/b/img/faqend/faq00002024_006/za/en/18943/newscr9.gif)
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![](/g/b/img/faqend/faq00002024_006/za/en/18944/scr91.gif) |
Brother machine with a FB (FlatBed) |
Brother machine without a FB |
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Check the Separation Roller / Registration Rollers.
![](/g/b/img/faqend/faq00002024_006/za/en/18935/scr10a1.gif)
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Check the surface of the rollers.
Separation Roller:
![](/g/b/img/faqend/faq00002024_006/za/en/18945/scr11_s1.jpg)
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![](/g/b/img/faqend/faq00002024_006/za/en/18946/scr11a_s1.jpg)
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Clean |
Dirty |
Registration Roller:
![](/g/b/img/faqend/faq00002024_006/za/en/18947/scr12s1.jpg)
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![](/g/b/img/faqend/faq00002024_006/za/en/18948/scr12a_s1.jpg)
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Clean |
Dirty |
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Clean the surface of the rollers with a wet lint-free cloth.
Please use a soft cloth for the Registration Rollers, and use a hard cloth for the Separation Roller.
![](/g/b/img/faqend/faq00002024_006/za/en/18936/scr13a1.png)
Do NOT use isopropyl alcohol. Do NOT use any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.
![](/g/b/img/faqend/faq00002024_006/za/en/18949/spray4.gif)
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Put the drum unit and toner cartridge assembly back in the machine.
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Check the Separation pad on the paper tray.
![](/g/b/img/faqend/faq00002024_006/za/en/18937/scr14a1.gif)
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Check the surface of the Separation pad.
![](/g/b/img/faqend/faq00002024_006/za/en/18950/scr15s1.jpg)
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![](/g/b/img/faqend/faq00002024_006/za/en/18951/scr15as1.jpg)
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Clean |
Dirty |
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Clean the surface of the Separation pad with a wet lint-free cloth.
Please use a hard cloth and scrub the pad.
![](/g/b/img/faqend/faq00002024_006/za/en/18952/scr16a2.jpg)
Do NOT use isopropyl alcohol. Do NOT use any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.
![](/g/b/img/faqend/faq00002024_006/za/en/18953/spray5.gif)
- Put the paper tray back into the machine.
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Plug the machine's power cord back into the AC power outlet and turn the power switch on.