MFC-J220
FAQs & Troubleshooting |
If the keys on the control panel do not respond when you press them, some keys on the machine's control panel may be stuck or the control panel may have a mechanical problem.
Follow the steps below to solve the issue:
(If applicable)
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages.
If the LCD displays an error message (example: Unable to..., Paper Jam .etc) or status message (example: Ink Low), refer to "FAQs & Troubleshooting" for information on the error message you are receiving.
In particular, if your displays "Unable to ..." error message, click here to see more details about "Unable to ..." error message.
To protect your investment against power surges and lightning, Brother strongly recommends that you connect your machine to a surge protector. In particular we suggest that you use a surge protector that is compatible with both standard A.C. power cords and telephone line cords. Surge protectors equipped with telephone jacks will assist in insulating your machine from any power surge that might travel through telephone line.
If none of the keys are stuck, or if freeing a stuck key did not solve the problem, the machine will require service.
Please contact a Brother authorized service dealer.