FAQs & Troubleshooting

Please check the following points to solve the problem:

• Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem.
  Please refer to FAQs, "What kind of paper can I use? " and "What is the recommended paper?".
  
  
• The drum unit may be damaged.
  Put in a new drum unit. Please refer to the instructions, "REPLACE DRUM".
  
  
• The fuser unit may be contaminated. Call Brother Customer Service.