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FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/2013 (P-touch Editor 5.0 for Windows).

The Add-In function does not support 64 bit editions of Microsoft Office 2010/2013 (Word, Excel, and Outlook). In the Add-In setting window, the checkboxes for the Microsoft application are grayed out and cannot be checked.

 

Please use 32 bit editions of Microsoft Office 2010/2013.

By default, Microsoft Office 2010/2013 installs the 32 bit version of Office 2010/2013 even if your computer is running a 64 bit edition of Windows.

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