FAQs & Troubleshooting

1. Delete and reinstall the printer driver

1. Open the [Devices and Printers] window and delete the unknown device. (See "How to open the Devices and Printers window".)


2. Run the Printer Driver Uninstaller to delete all printer driver information from your computer. (You can download the Printer Driver Uninstaller from the [Downloads] section of this website.)


3.  Reinstall the printer driver.
    

If you still cannot print, go to section 2.
 

2. Delete the printer driver and reinstall it using the INF file

1. Open the [Devices and Printers] window and delete the unknown device. (See "How to open the Devices and Printers window".)


2. Run the Printer Driver Uninstaller to delete all printer driver information from your computer. (You can download the Printer Driver Uninstaller from the [Downloads] section of this website.)


3. Download the INF file:

   QL-1100   QL-1110NWB



4. Open the [Devices and Printers] window. (See "How to open the Devices and Printers window".)


5. Select any printer icon and click [Print server properties] in the menu bar.
   
    
6. Open the [Drivers] tab, click the [Change Driver Settings] button, and then click [Add].
   (If [Change Driver Settings] button is not displayed, click [Add].)
   
    
7. When the [Add Printer Driver Wizard] screen appears, click [Next].
   


8. Click [Next] again.
   


9. Click the [Have Disc...] button.
   


10. Click [Browse] to select the INF file that you downloaded in Step 3, and then click [OK].
    


11. Follow the on-screen instructions to install the printer driver.


12. When the installation has finished, connect your computer to the printer with a USB cable. You can find the newly created printer driver icon in the [Devices and Printers] window.

    When you install the printer driver using the INF file, you cannot use the Transfer Manager or the P-touch Transfer Express.