E12004 appears on the computer screen.
Error Message
An unexpected error has occurred. (E12004)
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Cause
An unexpected error has occurred during internal processing with the image trace function.
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Solution
Close the CanvasWorkspace. Startup it again, and then tries the same operation.
If the error message still appears, contact the Brother Customer Service with the following information:
- OS version
- CanvasWorkspace version
- Software version of your cutting machine