FAQs & Troubleshooting

Check the following points to resolve the issue:

• Make sure the Media Type setting in the driver matches the type of paper you are using.
• Clean the drum unit.
  > Click here to see how to clean the drum unit.
• The toner cartridge may be damaged. Replace the toner cartridge with a new toner cartridge.
  > Click here to see how to replace the toner cartridge.
• The drum unit may be damaged. Replace the drum unit with a new drum unit.
  > Click here to see how to replace the drum unit.
• The fuser unit may be contaminated. Contact Brother Customer Service from "Contact Us".