FAQs & Troubleshooting

You can transfer faxes from your machine's memory to your PC if one of the following messages is displayed on the LCD:

• Unable to Clean XX
• Unable to Initialize XX or Unable to Init. XX
• Unable to Print XX
• Unable to Scan XX

Follow the steps below to transfer faxes to the PC:

1. Press (Cancel) to interrupt the error.
      
2. Make sure you have installed MFL-Pro Suite on your computer, and then turn on PC-FAX Receive on the computer.
   Do one of the following:
   • (Windows 7, Windows 10 and Windows 11)
        
     From the  or (Start) menu, choose (All Programs or All apps >) Brother > Brother Utilities > [model name] > PC-FAX Receive > Receive.
      
   • (Windows 8)
      
     1. Click (Brother Utilities).
     2. Choose your model name from the drop-down list.
     3. Click PC-FAX Receive and then click Receive.
3. Make sure you have set PC Fax Receive on the machine.
   If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen will ask if you want to transfer the faxes to your computer.
    
4. Do one of the following:
   • To transfer all faxes to your computer, press Yes. If Fax Preview is set to Off, you will be asked if you want to print backup copies.
   • To exit and leave the faxes in the memory, press No.
5. Press (Home).