FAQs & Troubleshooting
"JAM D" or "JAM E2" error appears on the LCD. What should I do?
These messages indicate that paper jam occurs at the transfer roller or the fusing roller inside the printer.
If a paper jam occurs at the Transfer roller or the Fusing Roller, follow the same steps to remove the jammed paper as for 'Paper Jam at Paper Exit'. Otherwise, follow the steps below:
The Fusing Roller is extremely HOT during operation. Remove the paper carefully.
If the paper is caught in the Fusing Roller, follow the steps below: