FAQs & Troubleshooting
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
Certain Windows 10 updates distributed by Microsoft in March 2021 may cause the following issues:
To be able to print again and use PC-FAX on your Brother machine, click the KBXXXXXXX update link for your Windows 10 version to download the correct patch file provided by Microsoft™: To be able to print again and use PC-FAX on your Brother machine, do the following:
|Windows 10 Version||Update Version|
To check your Windows 10 version, click Start > Settings > Update & Security > View update history.