FAQs & Troubleshooting

You can scan and save a document in PDF format to a preferred folder by pressing the SCAN key on the control panel of your Brother machine.

STEP A: Configure the Scan to File feature

• For Windows
• For Macintosh

For Windows

1. Open the ControlCenter.
   • Brother Utilities supported models
     1. Open Brother Utilities.
        • Windows 7 / 10 / 11
          Click  or (Start) > (All Programs or All apps >) Brother > Brother Utilities.
        • Windows 8
          On the Start screen, click .
          If  is not  on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
          Click Brother Utilities.
     2. Select Scan.
     3. Click ControlCenter4.
   • Brother Utilities unsupported models
     Click (Start) > All Programs > Brother > [model name] > ControlCenter4.
2. Open Device Scan Settings window.
   
   In Home Mode:
   Click Device Settings tab > Device Scan Settings.
    
   

    

   In Advanced Mode:
   Click Device Settings tab > Device Scan Settings.
    
   

    

3. The Device Scan Settings window will appear. Click the File tab and select PDF(*.pdf) in File Type. Configure the settings and click OK. For example, you can set the prefix text used for the file name of the scanned data in the File Name box. You can also set the folder to save the scanned data in the Destination Folder box.
    
   

    

4. Go to STEP B.

For Macintosh

1. Open the ControlCenter.
   To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
   The ControlCenter will open and an icon will be placed in the dock.
2. Hold the Ctrl key on your keyboard and click on File.
3. Click the Device Button tab and select PDF(*.pdf) in File Type. Configure the settings and click OK. For example, you can set the prefix text used for the file name of the scanned data in the File Name box. You can also set the folder to save the scanned data in the Destination Folder.
   

STEP B: Use the Scan to File feature from the SCAN key on my Brother machine

1. Load your document.
2. Press (SCAN).
3. Press the Up or Down arrow key to select Scan to PC, and then press OK.
4. Press the Up or Down arrow key to select File, and then press OK.
5. If the machine is connected over the network, select the destination computer.
6. Press OK.

   If the LCD prompts you to enter a PIN, enter the four-digit PIN for the destination computer on the LCD.

7. Do one of the following:

    

   • To change the scan settings, press the Up or Down arrow key to select Yes, and then press OK. Go to Step 8.
   • To use the default scan settings, press the Up or Down arrow key to select No, and then press OK. Press Start.
     The machine starts scanning. If you are using the machine's scanner glass, follow the LCD instructions to complete the scanning job.
     • (For some models only)
       You cannot change the scan settings from the machine's control panel.
     • In order to change scan settings, Brother's Control Center software must be installed on a computer connected to the machine.
8. Select the scan settings you want to change:
    
   • Scan Type
   • Resolution
   • File Type
   • Scan Size
   • Remove Bkg. Clr
     (available only for the Color and Gray options.)
     (For some models only)
     Scan type depends on the settings of the Device Scan Settings screen of ControlCenter4 or Device Button tab of the ControlCenter2 configuration screen.
9. Press Start.
   The machine starts scanning. If you are using the machine's scanner glass, follow the LCD instructions to complete the scanning job.