FAQs & Troubleshooting

This error indicates that the tape width selected in P-touch Editor is not the same as that of the cassette inside the P-touch machine.


[Solution 1: Replacing the tape cassette]

1. Click the "Stop jobs" button (  /  ).
2. Install the correct tape cassette into the machine.
3. Select the print job on hold and then click on the "Resume" button (  /  ) to continue printing.

[Solution 2: Reselecting the tape width]

1. Click the "Delete" button (  /  ) to cancel the print job.
2. Go to the "Page Properties" in P-touch Editor and change the selection of the tape width so that it matches the one inside the machine.
3. Try to print the label again.