FAQs & Troubleshooting

A previously paired iOS/iPadOS device will reconnect to the printer automatically if the printer's automatic Bluetooth reconnection feature is enabled.

1. Turn off the Bluetooth feature of the previously paired iOS/iPadOS devices.


2. Try to pair the printer with your Bluetooth device.


3. If the problem still occurs, disable the automatic Bluetooth reconnection feature:

    

   1. Connect the printer to a Windows computer using a USB cable.
   
   
   2. Start the BPM (Brother Printer Management Tool). You can download the BPM from the [Downloads] section of this website.
   
   
   3. Click Command Tool.
       
   4. Type the following command, press the Enter key, and then click Send:

      SET BTLINKBACK OFF

      • If you do not press the Enter key before clicking Send, the command will not be executed.
      • To enable the automatic Bluetooth reconnection feature, type the following command and press the Enter key, and then click Send:

        SET BTLINKBACK ON