The printed label length is not as expected.
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Check that you entered the media information correctly using Paper Size Setup in the Printer Setting Tool.
Refer to "Using the Printer Setting Tool (for Windows)".
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Check that the media sensor is not dirty.
Use a dry cotton swab to wipe the media sensor (1) shown in the following illustrations.
![Media sensor Media sensor](/g/b/img/faqend/faqp00100285_000/us_ot/en/1171068/maintenance_sensor_02.gif)
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Check that there are no items blocking the media sensor.