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PJ-673

FAQs & Troubleshooting

FAQs & Troubleshooting

The printed image is compressed or stretched.

  • Make sure the release cover was not left open during printing.  If it is open, close it completely.
  • Check if the paper is slipping in the printer.  If it is slipping, clean the platen roller.
  • You must use genuine Brother thermal paper.  In addition, do not use wrinkled paper.
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