List of Error messages for My Design Snap

Click on the corresponding message in the list below to see information about the error message displayed in the app.

Error message
Connection to the machine failed. Please reestablish the connection between the device and the machine.
Embroidery positioning sticker not found.
Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message "... mobile app. Update?"
No Supported Machines Found.
The calibration sheet cannot be detected.
The embroidery frame cannot be detected.
The embroidery frame cannot be detected. Please try again to photo an image.
The sheet could not be detected. Make sure that the sheet and mobile device are level.

FAQs & Troubleshooting