FAQs & Troubleshooting

Error message

The version of machine and DesignNCut Manager doesn't match. Confirm the versions and update. (E004)

Solutions

DesignNCut Manager and/or the machine’s software must be updated.

When the machine is connected wirelessly:

1. Open DesignNCut Manager.
   
    
2. Click Application in the main window, and then click Check version.
   
   
   
   
   With the mobile device version: → [Check version]
   
   
    
3. When the following screen appears, click OK to retrieve the software.
   Follow the on-screen instructions.
   
   
   
    

When the machine is connected with a USB Cable:
 

Click here to visit the download page of the machine's software.

Click here to visit the download page of the DesignNCut Manager.