FAQs & Troubleshooting

If you connect your machine to the PC of Windows Vista/ Windows7, it will not work properly.

To use your machine connected to the PC of Windows Vista/ Windows7, please read the following.
  >>>How to confirm whether your machine supports Windows Vista/ Windows7 or not

Two cases below are possible cases:

CaseA: you have Windows Vista/ Windows7 only 

CaseB: you have another OS (Windows98SE/ Me/ 2000/ XP Home/Professional) other than Windows Vista/ Windows7



CaseA
 you have Windows Vista/ Windows7 only

 Please contact a dealer shop located near you.

---

CaseB
 you have another OS (Windows98SE/ Me/ 2000/ XP Home/Professional) other than Windows Vista/ Windows7 

 Please be sure to install the program to your machine by a PC with Windows98SE/ Me/ 2000/ XP Home/Professional,
and refer to the page following "Downloads".

 

Please do NOT use Windows Vista/ Windows7 for this installation.

Once you install the program, you can upgrade your machine directly with Windows Vista/ Windows7 from the next version.