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MFC-J6940DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the Paper Pick-up Rollers for Paper Tray #2

  1. Unplug the machine from the AC power outlet.
  2. If the paper support flap is open, close it, and then close the paper support.
  3. Pull Tray #2 (1) completely out of the machine as shown by the arrow.
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  4. Clean the paper pick-up rollers for Tray #2 (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
    image
  5. Slowly push Tray #2 completely into the machine.
  6. Reconnect the power cord.
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