Clean the paper pick-up roller
Follow the steps below to clean the paper pick-up roller.
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Pull the paper tray completely out of the machine.
![PullPaperTray PullPaperTray](/g/b/img/faqend/faq00002541_018/us_ot/en/1003519/PullPaperTray.gif)
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If paper is loaded or something is stuck inside in the paper tray, remove it.
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Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad on the paper tray to remove dust.
![Wipe the separator pad on the paper tray Wipe the separator pad on the paper tray](/g/b/img/faqend/faq00002541_018/us_ot/en/1001063/WipeSeparatorOnTray.gif)
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Wipe the two pick-up rollers inside the machine to remove dust.
![WipePickUpRoller WipePickUpRoller](/g/b/img/faqend/faq00002541_018/us_ot/en/1003520/WipePickUpRoller.gif)
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Reload the paper and put the paper tray firmly back in the machine.