Clean the paper pick-up roller
Follow the steps below to clean the paper pick-up roller.
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Pull the paper tray completely out of the machine.
![Pullthe paper tray out of the machine Pullthe paper tray out of the machine](/g/b/img/faqend/faq00002541_016/us_ot/en/1001062/PullPaperTrayOut.gif)
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If paper is loaded or something is stuck inside in the paper tray, remove it.
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Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad on the paper tray to remove dust.
![Wipe the separator pad on the paper tray Wipe the separator pad on the paper tray](/g/b/img/faqend/faq00002541_016/us_ot/en/1001063/WipeSeparatorOnTray.gif)
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Wipe the two pick-up rollers inside the machine to remove dust.
![Wipe the two pick-up rollers Wipe the two pick-up rollers](/g/b/img/faqend/faq00002541_016/us_ot/en/1001064/WipeTwoPickupRollers.gif)
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Reload the paper and put the paper tray firmly back in the machine.