MFC-J475DW
FAQs & Troubleshooting |
The error message "Wrong Paper Size" is displayed when the paper size setting does not match the size of paper in the tray or the driver settings. Or, you did not set the paper guides in the tray to the indicators for the paper size you are using.
Follow the steps below to clear the message from the LCD:
When you print envelopes, click here to see imformation for loading envelopes.
Adjust the paper setting on your Brother machine
Follow the steps below to adjust the paper setting on your Brother machine:
*If your Brother machine has a touchscreen, please follow the steps under "For Touchscreen models" below.
Adjust the paper setting on your Computer
Follow the steps below to adjust the paper setting on your Computer:
Click here to see how to delete print jobs from the print queue.
Pressing Stop/Exit or (Cancel) will only toggle beween the main LCD and the error message. It does not clear the error.
Depending on your application, the steps for setting the document's paper size will vary. From many applications, this setting can be accessed through the File => Page Setup => Paper Size menu. Please refer to your software's documentation or software vendor for instructions on how to adjust this setting.
The most common cause for this issue that the document size setting that is within the application DOES NOT match the paper size that is loaded within the machine's paper tray. It is very important that you adjust the application's document size.
The steps for accessing these settings differ depending on your Operating System and Application. From many applications, clicking Properties or Preferences within the print dialog box can access this setting.
(Windows)
(Macintosh)
Follow the steps below to adjust your Brother machine's Paper Size setting:
*If your Brother machine has a touchscreen, please follow the steps under "For Touchscreen models" below.
Check that the paper size you choose matches the size of paper in the tray.