MFC-9970CDW
FAQs & Troubleshooting |
If you regularly want to send the same fax to multiple recipients, you can do it easily by setting up a Group. Groups allow you to send the same fax message to multiple numbers using a process called Broadcasting.
You can store 20 small Groups on your Brother machine or assign up to 339 numbers to one large Group. Every fax number you want to include in your Group must first be stored as its own One Touch or Speed Dial number, and each Group uses one One Touch or Speed Dial location.
For instructions to store One Touch or Speed Dial numbers, click here.
This solution includes two options for setting up Group:
To set up Groups from your machine's control panel, go to Option 1.
If your machine is connected to the computer with the Brother software installed, you can set up Groups from your computer by following Option 2.
OPTION 1: SETTING UP A GROUP FROM THE CONTROL PANEL
A. Print a Tel Index list:
The above image is a sample of a Tel Index list with four One Touch numbers already assigned.
B. Set up a Group:
- If you want to list the numbers in alphabetical order, press .
- One Touch numbers begin with *. Speed Dial numbers begin with #.
- If an existing One Touch or Speed Dial number's stored type of number is not compatible with the type of number you selected in STEP 10, the One Touch or Speed Dial number will be dimmed on the screen.
CONFIRM THE GROUP BY PRINTING A TEL INDEX LIST
To confirm that the numbers are saved in the correct group, print the Tel Index list again. On this list, Group numbers will be marked on the GROUP DIAL page.
In the above image, one Group has been successfully created and named TRAINING. The numbers assigned to a Group are listed under that Group's name (TRAINING, in this example).
When you broadcast a fax, each number in the Group is dialed individually. After the document is scanned into memory, the machine dials the first number in the Group, transmits the fax, hangs up, and then dials the second number in the Group. This process is repeated until every number in the Group is dialed.
If a sending to one number is unsuccessful because the line is busy or the line condition prevents the fax from being sent, the Brother machine will disconnect and dial the next number in the Group. Once all numbers in the Group have been dialed, the Brother machine will attempt to dial the unsuccessful number(s) again.
After the Brother machine has dialed (and redialed, if the initial attempt to send was unsuccessful) all of the numbers in a Group, it will print a broadcast report that displays which numbers in the Group were transmitted successfully and which ones failed. This report prints automatically and cannot be disabled.
OPTION 2: SETTING UP A GROUP FROM A COMPUTER
If an error message stating "Error in Group setting. Please check group name, number and type entries" appears, the Group number assigned is already being used, a check was placed in a Group field where a One Touch or Speed Dial number is not stored, a number has been entered in the Destination field of the Group, or a Group has been assigned to another Group. Left-click OK and double check the setup of the Group.