MFC-9970CDW
FAQs & Troubleshooting |
When receiving a single page fax, it divided and printed on two pages or I get an extra blank page
If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using. Check if the paper size setting matches the size of paper you are using.
Also we recommend turning on Auto Reduction. If the Auto Reduction is set to On, the machine calculates the reduction ratio by using the paper size of the fax and your paper size setting.
To set Auto Reduction On, follow the instructions listed below:
*If your Brother machine has a Touchscreen, please follow the steps under "For Touchscreen models" below.