FAQs & Troubleshooting

Establishing a wireless network connection using a USB cable temporarily (recommended)

 

1. Confirm the SSID and password of your WLAN access point/router beforehand.
2. Download and install the printer driver and P-touch Editor from the [Downloads] section of this website.
3. When installing the printer driver, the setting items for the wireless network connection will be displayed. Complete the setup according to the on-screen instructions.

 

If you did not configure the wireless network connection settings when installing the printer driver, you can use one of the following configuration methods.

 

> Establishing a wireless network connection using WPS (Wi-Fi Protected Setup™)

> Establishing a wireless network connection using Infrastructure mode

> Establishing a wireless network connection using the Ad-hoc mode

 

Establishing a wireless network connection using WPS (Wi-Fi Protected Setup™)

If your WLAN access point/router supports WPS (Wi-Fi Protected Setup™) , settings and connections can be configured easily with the press of a button.

 

1. First, confirm that your WLAN access point/router has the WPS symbol and place the printer within the range of the WLAN access point/router. The range may differ depending on your environment.
2. Turn on your printer and press and hold the Wi-Fi button until the Wi-Fi () indicator starts blinking in blue.
3. Press the WPS button on your wireless access point/router.
4. When the connection is established, the Wi-Fi () indicator on your printer lit in blue.

   Your printer will try to connect using WPS for two minutes. If the [Menu] button is pressed during that time, the printer will continue trying to connect for an additional two minutes.

5. Next, you need to add the printer to the computer. Click here to see the steps.

 

Establishing a wireless network connection using Infrastructure mode

 

1. Confirm the SSID (network name) and password (network key) of your WLAN access point/router beforehand.
2. Connect the printer and computer with a USB cable.
3. Press and hold the power () button to turn on the printer until the Wi-Fi () indicator blinks.
4. Start the Printer Setting Tool on your computer, and click the [Communication Settings] button.
   Select [Wireless Settings] in the [Wireless LAN] tab.
5. Select [Infrastructure] in the [Communication Mode] field.
6. Enter the SSID that you have noted, or click [Search] and select the SSID from the displayed list.
7. Enter the password in the [Passphrase] field.

   The required information depends on the authentication method and encryption mode; enter only the information relevant to your network environment.

8. To send the settings to the printer, click [Apply].
9. When the connection is established, the Wi-Fi () indicator lit.
10. Next, you need to add the printer to the computer. Click here to see the steps.
     

Establishing a wireless network connection using the Ad-hoc mode

1. Turn on the printer.
2. Press and hold the Wi-Fi button on your printer for one second to turn the Wi-Fi function on.
3. Start the Printer Setting Tool on your computer, and click the [Communication Settings] button.
   Select [Wireless Settings] in the [Wireless LAN] tab.
4. Select [Ad-hoc] in the [Communication Mode] field.
5. Enter the SSID that you have noted, or click [Search] and select the SSID from the displayed list.
6. Enter the password in the [Passphrase] field.
7. To send the settings to the printer, click [Apply] .
8. When the connection is established, the Wi-Fi () indicator lit.
9. Next, you need to add the printer to the computer. Click here to see the steps.

If you want to change any other network settings, use the Communication Settings.

 

How to add the printer to the computer:

 

1. Display [Devices and Printer] on your computer.
2. Click [Add a printer].
3. Click [Add a network, wireless or Bluetooth printer] – [Next].
4. Click [The printer that I want isn’t listed] - [Next].
5. Select [Add a printer using a TCP/IP address or hostname], and click [Next].
6. Select [TCP/IP Device] for [Device type].
7. Enter your printer's IP address in [Host name or IP address].

   Your printer's IP address is displayed in [Current Status] under the [Wireless LAN] or [Wireless Direct] tab in the Communication Settings.

8. Confirm that [Query the printer and automatically select the driver to use] is checked, and click [Next].
9. Select [Use the driver that is currently installed (recommended)], and click [Next].
10. Enter an arbitrary name in [Printer name], and click [Next].
11. Select [Do not share this printer], and click [Next].
12. Click [Finish].