FAQs & Troubleshooting
How do I clean the platen roller?
Dirt and debris on the platen roller can cause the paper to be fed incorrectly (skewing the print image) and degrade the print quality (distorting the print image).
Follow the procedure below to clean the platen roller:
Do not remove the backing paper from the lower half of the cleaning sheet.
Cleaning the printer's surface
To clean the printer's surface, wipe it with a dry cloth.
Do not use a wet cloth or allow water to enter the printer.
Do not use benzene, alcohol, paint thinner, or cleaners that are abrasive, alkaline, or acidic. Such cleaners may damage the printer’s surface.