FAQs & Troubleshooting
How do I clean the Platen Roller?
Dirt and debris on the platen roller can cause the roller to feed paper into the printer at an angle and degrade the quality of the printed image.
If paper is loaded when you attempt to clean the platen roller, a form feed will be executed and the paper will be ejected.
Do not remove the backing paper from the lower half of the cleaning sheet.
Clean the exterior of the printer by wiping it with a dry cloth.
Do not wet the cloth or allow water to enter the printer. Do not use benzene, alcohol, paint thinner, or cleaners that are abrasive, alkaline, or acidic. Such cleaners may damage the printer's case.