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FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clean the Platen Roller?

[Platen Roller]

Dirt and debris on the platen roller can cause the roller to feed paper into the printer at an angle and degrade the quality of the printed image.


  1. Make sure that the printer is turned on and that no paper is loaded.

    If paper is loaded when you attempt to clean the platen roller, a form feed will be executed and the paper will be ejected.


  2. Insert the cleaning sheet into the paper input slot. The text "CLEANING SHEET" should be upright and face the front of the printer, as shown. The roller will pull the cleaning sheet into the starting position. 

  3. Remove the backing paper on the upper half of the cleaning sheet, as shown. 

    Do not remove the backing paper from the lower half of the cleaning sheet.

  4. Press the feed button(Feed) button for more than two seconds. The printer will feed and eject the cleaning sheet.
    • Do not attempt to clean the platen roller with any material other than the cleaning sheet.
    • The cleaning sheet is for cleaning the platen roller only. Do not use it to clean any other part of the printer.


[Printer's Exterior]

Clean the exterior of the printer by wiping it with a dry cloth.

Do not wet the cloth or allow water to enter the printer. Do not use benzene, alcohol, paint thinner, or cleaners that are abrasive, alkaline, or acidic. Such cleaners may damage the printer's case.

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