FAQs & Troubleshooting

The document was not inserted or fed correctly, or the document scanned from the Automatic Document Feeder (ADF) was too long.
Remove the jammed paper from the ADF unit.
Clear any debris or scraps of paper from the ADF unit paper path.

Check the following points to take out jammed paper:

• Click here to see how to clear the document jam in the top of the ADF unit.
• Click here to see how to clear the document jam under the document cover.
• Click here to see how to remove small scraps of paper jammed in the ADF.