FAQs & Troubleshooting

The MP tray is out of paper, or paper is not loaded correctly in the MP tray.

Check the following points to clear the error message.

• Refill paper in the MP tray. Make sure the paper guides are set to the correct size.
   
• If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.
   
• The paper you are using may not meet our specifications. Check that you use the paper that meets our specifications.
  > Click here to see the details of the recommended paper.