FAQs & Troubleshooting

If the machine's control panel or the Status Monitor displays there is a jam inside the machine, do the following steps.
 

You can see the steps with video clips.   The clip is being streamed from YouTube. (Opens in a new window.) Your machine may alter what is displayed on this video.

1. Open the front cover.
            
   
             
2. Remove the toner cartridge and drum unit assembly.
                
   

   HOT SURFACE
   The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.
   

3. Pull out the jammed paper slowly.
             
    
4. Install the toner cartridge and drum unit assembly into the machine.
                
   
    
5. Close the front cover.