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MFC-L2717DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Scan Unable XX

The machine has a mechanical issue. Turn the machine off, and then turn it on again.
If the issue continues, call  Brother customer service.

 

  • If your Brother machine has 2-Sided(Duplex) Scanning feature:
    Document might be too long for 2-sided(duplex) scanning. Press Cancel(Cancel), and use the suitable size of paper for 2-sided(duplex) scanning.
     
  • If your machine has FAX function:
    We recommend transferring your faxes to another fax machine or to your computer before turning off the power switch.

 

 

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