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FAQs & Troubleshooting

FAQs & Troubleshooting

About Envelopes

  • Use envelopes that weigh from 20 to 25 lb (80 to 95 g/m²).
  • Some envelope sizes require that you set margins in the application. Make sure you do a test print first before printing many envelopes.

DO NOT use envelopes that:

  • Are loosely constructed
  • Have windows
  • Are embossed (have raised writing on them)
  • Have clasps or staples
  • Are pre-printed on the inside
  • Are self-adhesive
  • Have double flaps


Double flaps

You may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

  • Before loading envelopes in the tray, press the flaps, edges and corners to make them as flat as possible, as shown in the illustrations.

    Fan the stack of envelopes well to avoid paper jams and misfeeds.

If envelopes are "double-feeding," load one envelope in the paper tray at a time.
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