FAQs & Troubleshooting

MagicJack is a Voice Over Internet Protocol (VoIP) phone service that you can use with your high-speed internet connection.

Brother does not support the use of its fax machines and Multifunction Centers with MagicJack.

For information about connecting your Brother machine to MagicJack, click here.

If you want to use your Brother machine to send and receive faxes over MagicJack, we recommend you contact MagicJack and ask them which modem speed they recommend for faxing.

Set the Brother machine's modem speed to their recommendation by following these steps:

1. Press Menu.
   
   
2. Press the Up or Down arrow key to choose Initial Setup.
   
   
3. Press OK.
   
   
4. Press the Up or Down arrow key to choose Compatibility.
   
   
5. Press OK.
   
   
6. Press the Up or Down arrow key to choose the modem speed you want to use.
   
   You can choose Normal or Basic (for VoIP).
   
   
   • Normal sets the machine's modem speed at 14,400 bps.
     
     
   • Basic (for VoIP) sets the machine's modem speed at 9,600 bps.
   
   

   When you change the compatibility to Basic (for VoIP), your Brother machine's Error Correction Mode (ECM) is turned off when sending or receiving black and white faxes. ECM cannot be turned off for color faxing.
7. Press OK.
   
   
8. Press Stop/Exit.

For additional information about using VoIP to send and receive faxes, see the Related FAQ's at the end of the page.