Print  |  Close


FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Rear

If the machine's display shows the message Jam Rear, a paper jam occurred behind the back cover. Follow the steps below to clear the message Jam Rear.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

  2. Open the back cover.

    Open back cover

  3. Pull the green tabs at the left and right sides toward you to release the fuser cover (1).

    Release fuser cover

  4. Use both hands to gently pull the jammed paper out of the fuser unit.

    Pull out jammed paper

  5. Close the fuser cover (1). Make sure the green tabs at the left and right sides lock into place.

    Close fuser cover

  6. Close the back cover until it locks in the closed position.
Print  |  Close