FAQs & Troubleshooting

Follow the procedure below to clean the paper pick-up roller.

1. Press and hold down to turn the machine off.
   
   
2. Pull the paper tray completely out of the machine.
   
   
3. If paper is loaded or something is stuck inside in the paper tray, remove it.
   
   
4. Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.
   
   
   
   
   
5. Wipe the two pick-up rollers (1) inside of the machine to remove dust.
   
   
   
   
   
6. Reload the paper and put the paper tray firmly back in the machine.
   
   
7. Turn on the machine.