FAQs & Troubleshooting

Case 1: The machine is out of paper or paper is not properly loaded in the paper tray.

Do one of the following:

• Refill the paper in the paper tray. Make sure the paper guides are set to the correct size.
  
  
• Remove the paper and load it again. Make sure the paper guides are set to the correct size.
  
  
• If the problem is not resolved, the paper pick-up roller may need to be cleaned. Clean the paper pick-up roller.
  (Click here to see how to clean the paper pick-up roller.)
  

Case 2: The paper tray is not installed properly.

• Re-install the paper tray.

Case 3: The paper you are using may not meet our specifications.

• Check that you use the paper that meets our specifications. Click here to see the details of the recommended paper.