FAQs & Troubleshooting

The "Out of Memory." message means the memory capacity of the unit has been exceeded. The amount of memory used depends on the amount or type of data on the documents being faxed or copied.

If you get an "Out of Memory" message while scanning the first page of a multi-page job, press STOP/EXIT to cancel scanning.

If you get an "Out of Memory" message while scanning a subsequent page, you can either press BLACK START or COLOR START to transmit or copy the pages that were scanned so far, or press STOP/EXIT to cancel the operation.

 

"Out of Memory" message with Memory Receive On.

 When Memory Receive is set to On, copies of all received faxes are stored in the memory, This uses up a portion of the memory available for other functions. The Memory Receive feature is utilized for Fax Forwarding, Paging, Fax Storage, and PC Fax Receive. If you do not need these features, verify that Memory Receive is set to Off by doing the following:

*If your Brother machine has a touch screen, please follow the steps of "For touch screen models" below.

1. Press the MENU key.
   
   
2. Press the UP OR DOWN ARROW key to choose Fax and press OK.
   
   
3. Press the UP OR DOWN ARROW key to choose Setup Receive and press OK.
   
   
4. Press the UP OR DOWN ARROW key to choose Memory Receive and press OK.
   
   
5. Press the UP OR DOWN ARROW key to choose Off and press OK.
   
   
6. If you have faxes stored in the memory, you will receive one of the following message:
   
   
   • Erase All Fax (Doc) ?
   • Print All Fax?
   
   If you press 1(Yes), faxes in the memory will be erased or printed before the setting changes.
   If a backup copy has already been printed it will not be printed again.
   
   If you press 2(No), faxes in the memory will not be erased or printed and the setting will be unchanged.
   

<For touch screen models>

1. Press MENU.
   
   
2. Press the UP OR DOWN ARROW to display Fax and press Fax.
   
   
3. Press the UP OR DOWN ARROW to display Setup Receive and press Setup Receive.
   
   
4. Press the UP OR DOWN ARROW to display Memory Receive and press Memory Receive.
   
   
5. Press Off.
   
   
6. If you have faxes stored in the memory, you will receive the following message:
   
   
   • Erase All Fax (Doc) ?
   • Print All Fax?
   
   If you press Yes, faxes in the memory will be erased or printed before the setting changes.
   If a backup copy has already been printed it will not be printed again.
   
   If you press No, faxes in the memory will not be erased or printed and the setting will be unchanged.

 

If you do need the features that require Memory Receive to be On, the stored faxes will need to be erased or printed to remove them from the memory and to allow additional memory to be available. Follow these steps to print the stored faxes:

*If your Brother machine has a touchscreen, please follow the steps of "For touch screen models" below.

1. Press the MENU key.
   
   
2. Press the UP OR DOWN ARROW key to choose Fax and press OK.
   
   
3. Press the UP OR DOWN ARROW key to choose Print Fax or Print Document and press OK.
   
   
4. Press BLACK START.
   
   
5. After printing is finished, press STOP/EXIT.

<For  touch screen models>

1. Press MENU.
   
   
2. Press the UP OR DOWN ARROW to display Fax and press Fax.
   
   
3. Press the UP OR DOWN ARROW key to display Print Fax or Print Document and press Print Fax or Print Document.
   
   
4. Press BLACK START.
   
   
5. After printing is finished, press STOP/EXIT.

To cancel fax jobs in memory, follow these steps:

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

1. Press the MENU key.
   
   
2. Press the UP OR DOWN ARROW key to choose Fax and press OK.
   
   
3. Press the UP OR DOWN ARROW key to choose Remaining Jobs and press OK.
   
   
   • Your Brother machine's LCD will display the number of print jobs waiting to be sent.
     
     
   • If there are no jobs in memory, the LCD will read "No Jobs Waiting."
   
   
4. Press the UP OR DOWN ARROW key to choose the job you want to cancel.
   
   
5. Press OK.
   
   
6. Press 1(Yes) to cancel the job.
   
   
7. Repeat STEPS 4 through 6 to cancel multiple waiting jobs.
   
   
8. Press STOP/EXIT.

<For touchscreen models>

1. Press MENU on the touch screen.
   
   
2. Press the UP OR DOWN ARROW to display Fax.
   
   
3. Press FAX.
   
   
4. Press the UP OR DOWN ARROW to display Remaining Jobs.
   
   
5. Press REMAINING JOBS.
   
   
   • Your Brother machine's LCD will display the number of print jobs waiting to be sent.
     
     
   • If there are no jobs in memory, the LCD will read "No Jobs Waiting."
   
   
6. Press the UP OR DOWN ARROW to select the job you want to cancel.
   
   
7. Press OK.
   
   
8. Press YES to cancel the job.
   
   Repeat STEPS 6 through 8 to cancel multiple waiting jobs.
   
   
9. Press STOP/EXIT.

 

To test your Brother machine's scanner, follow these steps:

1. Press the COPY key to illuminate it.
   
   
2. Place a blank sheet of white paper face down on the flat scanner glass.
   
   
3. Press the gray key labeled BLACK START on the Brother machine.
   
   
   • The copies should be blank sheets of paper just like the original document.
     
     
   • If the copy is black or gray, or if the "Out of Memory" error continues to appear, please contact Brother Customer Service from "Contact Us"..