FAQs & Troubleshooting
What does "NG" or "ERROR" on the Transmission Verification Report mean?
If you get a message on a Transmission Verification Report that the results of the transmission were "NG" or "ERROR" (The transmission failed) or "Check Readability" (The image(s) that were transmitted to the receiving party may be distorted due to interference on the line), follow the steps listed below:
If you are using VoIP (Voice Over Internet Protocol) there can be multiple types of telephone connections (modems, interface box, splitters, etc). However, a telephone line must be connected to the jack on the Brother machine labeled LINE.
If the telephone line is connected to the LINE jack on the Brother machine and there is no dial tone we recommend you contact your VoIP provider for assistance with the connection.